These Terms and Conditions (“Terms”) govern your access to and use of the website ctrlshiftgames.store (the “Website”) and the purchase of digital games and software products (the “Products”) offered by SIA Jar-Jom, a limited liability company registered in Latvia under registration number 40203719032, with its registered office at Čiekurkalna 1. šķērslīnija 6B – 16, Rīga, LV-1026, Latvia (“we”, “us”, “our”).
By accessing the Website, creating an account, or placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website.
You can contact us at:
Company: SIA Jar-Jom
Legal form: Limited liability company (SIA)
Registered office: Čiekurkalna 1. šķērslīnija 6B – 16, Rīga, LV-1026, Latvia
Company / registration number: 40203719032
VAT number: LV40203719032
Email: support@ctrlshiftgames.store
These Terms are provided in English. The contract between us may be concluded in English.
2.1 To purchase Products, you must be at least the age of legal capacity to enter into a contract in your country of residence, or have the consent of a parent or legal guardian.
2.2 The Website is a general-audience service. Where it is used by a minor, the relevant account and any purchases must be made or authorised by a parent or legal guardian, who accepts these Terms on the minor’s behalf.
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@ctrlshiftgames.store of any unauthorised use.
2.4 We may suspend or close an account where we reasonably believe these Terms have been breached, where necessary to prevent fraud or misuse, or where required to comply with applicable law.
3.1 The Products are digital content supplied electronically, including, for example, downloadable games, software, licence keys, downloadable content and other digital products. They are not supplied on a tangible medium unless expressly stated otherwise.
3.2 We make reasonable efforts to display Products, system requirements, descriptions and prices accurately. Screenshots, trailers, illustrations and descriptions are provided for informational purposes and actual content may vary where this does not materially affect the Product.
3.3 It is your responsibility to check that a Product is compatible with your hardware, software, operating system, platform, account and region before purchasing it. Where applicable, relevant system requirements and restrictions are stated on the Product page.
4.1 Your order constitutes an offer to purchase a Product. All orders are subject to acceptance by us.
4.2 After you place an order, we may send you an acknowledgement email confirming that we have received it. This acknowledgement does not itself constitute acceptance of your order.
The contract between you and us is formed when we confirm that your order has been accepted and the Product, licence key, download link or other means of accessing the Product has been made available to you.
4.3 If we are unable to accept your order, for example because of a pricing or description error, suspected fraud, payment failure, regional restrictions or Product unavailability, we will inform you and will not charge you or will refund any payment already taken, as applicable.
4.4 We may apply reasonable quantity, geographic, account or purchase restrictions where required by a Product publisher, licence terms, fraud-prevention measures or applicable law.
5.1 Prices are displayed on the Website in USD and EUR and include applicable VAT where required unless otherwise stated.
The total price payable, including applicable taxes and any mandatory fees, will be displayed before you confirm your order.
5.2 Where applicable, VAT on digital products and services supplied to consumers in the European Union is calculated in accordance with applicable EU VAT rules, which may include applying the VAT rate of the consumer’s country of residence.
5.3 Payment is taken at the time of order using the payment methods available at checkout.
Payments are processed by third-party payment providers. We do not store full payment-card numbers.
5.4 We reserve the right to correct obvious pricing, technical or typographical errors.
If the correct price is higher than the price displayed when you placed your order and we have not yet accepted your order, we will contact you before processing it. You may then choose whether to proceed at the correct price or cancel the order.
6.1 Following acceptance of your order, we will make the Product available by providing the relevant download, licence key, activation code or other access details, normally immediately or within a reasonable period.
Delivery may be made by email, through your Website account or through another method indicated during checkout.
6.2 Delivery is considered complete when the relevant download, licence key, activation code or access details are made available to you.
6.3 You are responsible for providing a valid email address and maintaining access to your account where these are used for delivery.
6.4 Unless otherwise required by law, you are responsible for safely storing any licence keys, download information and backups provided to you.
7.1 Consumers in the European Union and European Economic Area may generally have a 14-day right of withdrawal from certain distance contracts, subject to applicable exceptions.
7.2 For digital content not supplied on a tangible medium, your statutory right of withdrawal may cease once supply of the digital content begins, where applicable law permits this and where:
(a) you have given your prior express consent for supply to begin before the end of the withdrawal period;
(b) you have acknowledged that by doing so you lose your right of withdrawal once performance begins; and
(c) we have provided the required confirmation of the contract and your consent and acknowledgement.
7.3 Where you select or otherwise expressly request immediate delivery of a Product, you consent to the supply of the digital content beginning immediately and acknowledge that, where the legal requirements are satisfied, you will lose your statutory right of withdrawal once supply begins.
7.4 This does not affect your statutory rights where a Product is defective, does not conform to the contract, is incorrectly supplied, or where the right of withdrawal has not validly been lost.
7.5 Where a statutory right of withdrawal continues to apply, you may exercise it by sending us a clear statement of your decision to withdraw at:
Where required by law, eligible refunds will be processed within the applicable statutory period.
8.1 Unless otherwise stated, we or the relevant Product publisher or licensor grant you a limited, non-exclusive, non-transferable licence to access and use the Product for personal, non-commercial purposes, subject to these Terms and any applicable end-user licence agreement (“EULA”).
8.2 Except where expressly permitted by the applicable licence or mandatory law, you must not:
reproduce or distribute the Product;
resell, rent, lease, sublicense or commercially exploit it;
publicly perform or display it;
reverse engineer, decompile or disassemble it;
modify or create derivative works from it; or
circumvent digital rights management, activation systems or other technical protection measures.
8.3 All intellectual property rights in the Products, Website, graphics, software, trademarks and related materials remain the property of us, the relevant publisher, developer or other applicable rights holder.
No intellectual property rights are transferred to you except the limited rights expressly granted under these Terms or the applicable EULA.
8.4 Where a Product is supplied or licensed by a third-party publisher, additional publisher or platform terms may apply.
Where those terms specifically govern your use of the Product, they apply alongside these Terms.
9.1 Consumers have statutory rights relating to digital content and digital services, including rights arising under applicable national laws implementing Directive (EU) 2019/770.
Products supplied to consumers must conform to the contract as required by applicable law.
9.2 If a Product is faulty, inaccessible, materially different from its description, or otherwise fails to conform to the contract, you may be entitled to remedies such as having the Product brought into conformity, receiving a proportionate price reduction, or terminating the contract and receiving a refund, depending on the circumstances and applicable law.
Please contact us at support@ctrlshiftgames.store.
9.3 Nothing in these Terms limits, excludes or overrides your mandatory statutory rights as a consumer.
Where required by applicable law or the relevant Product licence, we or the Product publisher may provide updates, including security updates, patches or other changes necessary to maintain conformity or functionality.
Where an update is necessary and has been made available to you, failure to install it within a reasonable period may affect functionality or our responsibility for issues caused solely by your failure to install the update, to the extent permitted by applicable law.
You must not use the Website, your account or any Product:
in breach of applicable law;
to infringe the intellectual property, privacy or other rights of another person;
to distribute malware, malicious code or harmful material;
to gain unauthorised access to accounts, servers or systems;
to interfere with or disrupt the Website or its infrastructure;
to carry out fraudulent transactions, chargeback abuse or payment fraud; or
for other unlawful, abusive or deceptive activity.
We may take reasonable steps to prevent or investigate suspected fraud, misuse or security incidents.
12.1 Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot legally be excluded.
12.2 Subject to clause 12.1 and your mandatory consumer rights, we are not responsible for losses resulting solely from:
incompatibility that was clearly disclosed before purchase;
your failure to comply with stated system or platform requirements;
your failure to follow reasonable activation or installation instructions;
unauthorised modifications made by you; or
events outside our reasonable control.
12.3 Any limitation of liability in these Terms applies only to the extent permitted by applicable consumer law.
Nothing in this section limits your statutory remedies where digital content fails to conform to the contract.
We are not responsible for delays or failures to perform caused by circumstances beyond our reasonable control.
Where such an event affects our ability to supply a Product, we will take reasonable steps to minimise its effects and comply with any obligations imposed by applicable consumer law.
We process personal data in accordance with our Privacy Policy.
Our use of cookies and similar technologies is described separately in our Cookies Policy [LINK TO COOKIES POLICY].
We may amend these Terms from time to time.
The Terms applicable to an individual purchase are normally those in force when the order was placed.
Where changes affect an ongoing digital service or continuing contractual relationship, we will provide notice where required by applicable law.
16.1 If you have a question or complaint concerning a Product, payment, delivery or your account, please contact us first at:
We will make reasonable efforts to resolve your complaint promptly.
16.2 If you are a consumer and we are unable to resolve a dispute directly, you may have the right to seek assistance from a competent consumer-protection authority or an approved alternative dispute resolution (“ADR”) body.
For consumers in Latvia, information and assistance concerning consumer disputes is available from the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs — PTAC).
Consumers residing in another EU/EEA Member State may also contact the competent consumer-protection or ADR body in their country of residence.
16.3 The former European Commission Online Dispute Resolution (ODR) platform has been discontinued and is no longer available for submitting consumer disputes.
17.1 These Terms and any contract between you and us are governed by the laws of Latvia, subject to the mandatory consumer-protection rules described below.
17.2 If you are a consumer residing in another country, you retain the protection of any mandatory consumer-law provisions that apply to you under applicable law.
Nothing in these Terms deprives you of rights that cannot lawfully be excluded by choosing Latvian law.
17.3 Any dispute may be brought before the courts having jurisdiction under applicable law.
Where applicable consumer law gives you the right to bring proceedings in the courts of your country of residence, these Terms do not restrict that right.
18.1 If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will remain in effect.
18.2 A failure or delay by us in exercising a right under these Terms does not constitute a waiver of that right.
18.3 These Terms, together with the applicable Product description, any applicable EULA, our Privacy Policy and any other terms expressly incorporated into the contract, constitute the agreement between you and us concerning the relevant Website and Product.
For questions regarding these Terms, orders or Products, contact:
SIA Jar-Jom
Registration number: 40203719032
VAT number: LV40203719032
Čiekurkalna 1. šķērslīnija 6B – 16
Rīga, LV-1026
Latvia
Email: support@ctrlshiftgames.store